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ServiceMark’s attention to detail during the planning and implementation of installing a telephone system is the ServiceMark difference that insures that we meet or exceed our customer’s expectations. 

ServiceMark has been an NEC Dealer since 1995, and the relationship between the two companies has passed the test of time.  NEC telephone systems fit the needs of a wide variety of businesses including small offices with a few phones to large multi-location customers with several thousand phones.  ServiceMark also has a lengthy history of installing and maintaining MITEL telephone systems for the hospitality industry.

NEC Telephone Systems

NEC was founded in 1899, is a world-wide leader in telecommunications, and has been dedicated to the U.S. market since the 1960’s.  The company’s annual revenues exceed $40 billion, and the company invests over $3 billion annually in research and development.  NEC’s financial strength has enabled the company to be an innovative technology leader with over 48,000 patents world-wide, and is consistently one of the top recipients of U.S. patents for the last 10 years.  When considering a business telephone system, NEC is an industry leader worthy of consideration.

Regardless the size of your business, NEC telephone systems offer technologies that if designed and implemented properly can save time and money and improve customer service.  Technologies commonly discussed include:

• Automated Attendant.  If designed properly, an automated attendant can save time and improve customer service.  ServiceMark’s president Bruce Gibbs has written an article about how to find another $30K or more per year with your telephone system and improve customer service.  The article addresses common sense principles discovered during thousands of meetings for nearly three decades with Kansas City area businesses regarding the proper design of a telephone system.
  Receive your free copy of the article “Find Another $30K a Year and Improve Customer Service with Your Phone System
   
• Voice over IP (VoIP).  All NEC products offered by ServiceMark are IP based communications servers that can be configured as a VoIP solution, or a traditional solution, or a combination of both VoIP and traditional based on which technology is the best fit.  To learn more about VoIP and traditional technology and which technology is the best fit for you click here to view
  the article.
   
• Computer Telephony Integration.  Simply stated, computer telephony integration is the ability for telephone applications and computer applications to work together.  Some of the most common computer telephony applications are as follows:
  • Voice Mail Messages that appear as an e-mail in computers which also extend to smart phones for mobile employees.
  • Electronic faxes that appear as an e-mail in computers and smart phones.
  • Dial out of a database of a computer, or highlight a phone number in a document, e-mail or web page and click to make the call.
  • Soft phones or attendant positions that reside as software on the computer.
     
• Unified Communications.  Unified Communications for Business (UCB) streamlines all aspects of communications both internally and externally including desktop to desktop, phone, e-mail, fax, mobility, chat, and gives staff an instant birds-eye view of the whereabouts of staff.  All aspects of communications are incorporated in Microsoft Outlook—the application that is nearly always open by most business users.  For more insight about Unified Communications for Business click here.
   
• Mobility Solutions
  • Mobile Extension.  Extend office phone functionality to and from your cell phone or other external telephone device.
  • Cordless Phones.  NEC systems offer a wide variety of cordless telephone devices.
  • IP DECT Wireless Handsets.  Provide wireless connectivity to multiple antennas for a large campus.

To help our clients discover which technologies are relevant for their business and which technologies are not relevant, ServiceMark has developed a computer/telephony overview that visually illustrates traditional telephony, Voice over IP, and Computer/Telephony Integration.  This overview has proven to be an effective tool to help customers clarify how best to configure a telephone and computer network. 

We welcome the opportunity to discuss in further detail how you can realize cost savings, improve customer service, and help discover which technologies are relevant for your business.  Please call us at 816-478-2000 and press 2, or e-mail us for a free, no obligation consultation.

NEC Products Supported by ServiceMark
ServiceMark is trained and certified on the following NEC telephone system products:

• NEC SV8100 IP Communications Server View Terminals
• NEC UX5000 IP Communications Server
  • The SV8100 and the UX5000 systems have a system capacity of 512 stations (extensions) and the extensions can be located in a single location or in multiple locations.  As many as sixty (60) SV8100 or UX5000 systems located in multiple offices can be networked together through VoIP technology.  These systems are scalable to meet the needs of companies with a few phones to several hundred phones.
     
• NEC SV8300 IP Communications Server
  • The SV8300 has a system capacity of over 2000 stations (extensions), and the extensions can be located in a single location or in multiple locations.  As many as (256) SV8300 systems located in multiple offices can be networked together through VoIP technology.

ServiceMark is trained and certified on the following NEC voice mail products:

• NEC InMail
• NEC IntraMail
  • The InMail and IntraMail voice mail products are cost effective and extremely reliable solutions for small and medium sized business.
• NEC UM8000
• NEC UX Mail
  • The UM8000 and UX Mail voice mail products provide Unified Messaging.  In summary, Unified Messaging provides the ability for voice mail messages and fax messages to appear in the inbox of computers and smart mobile phones.

ServiceMark is committed to maintain previous generations of NEC telephone system products which include the following:

• NEC Aspire
• NEC i-Series (formerly Nitsuko i-Series)

MITEL Telephone Systems for the Hospitality Industry
Mitel is a leading manufacturer in the hospitality industry, and ServiceMark installs and maintains Mitel telephone systems in a wide variety of hotel properties.  ServiceMark long term relationships with hotel management companies date back to the 1980s.  Years of experience enables ServiceMark to address the unique challenges of the hotel industry which include the seamless integration of the telephone system with the hotel’s property management system.

We welcome the opportunity to discuss in further detail how you can realize cost savings, improve customer service, and help discover which technologies are relevant for your business.  Please call us at 816-478-2000 and press 2, or e-mail us for a free, no obligation consultation.

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