Software Assurance is NEC’s software subscription and support program, designed to compliment your NEC software licenses and systems.
Ensures Your Software is Always Current
Software Assurance ensures your software is always current and includes all the latest features. New feature enhancements are constantly being developed to address the ever-changing demands of the marketplace. NEC will notify ServiceMark when new releases are available. The annual investment includes bug fixes, service packs, enhancements, and new software releases.
Access to Support Services and Technical Resources
With Software Assurance, you receive guaranteed access to NEC technical experts through ServiceMark Telecom. And with Knowledgebase, (Software Assurance’s web knowledge-based database of common technical support issues), field support engineers and your in-house IT support are able to quickly research and resolve technical issues without the need to wait in queue or stand-by for a call back. By NEC allowing Knowledgebase access to your in-house IT support, it will enable you to increase your in-house expertise and resolve any issues even faster.